This week our topic is support. Our water features are a great DIY project. Just a couple hours and your garden can be transformed. We are here to help. Just today a caller from California that purchased a garden fountain from us and received their shipment yesterday and had a question. She was installing their fountain today and was able to call us and we answered several questions for her. She did not have to go through a call center and speak to someone who has no idea what a fountain is. We have made, sold and installed thousands of outdoor fountains over the last 20 years. We can work you through any questions you may have. As I have gotten older this has become very valuable to me when I buy something. I want to know that I can call and actually speak to someone that can help. How important is that to you? 

What to expect after you install your disappearing fountain. Disappearing fountain systems are the lowest maintenance water features you can install. About the only things we do to maintain them is once per week we treat the water by adding 1 drop per gallon of fountec. Fountec will keep the water clean, clear and mosquito free. Filling the basins with water is as easy as pulling the garden hose over and filling to the top of the grate. Some fountains need toping off every few days others every few weeks. The loss of water is usually caused by splash outside of the fountain collection area, so it's very important to install the correct size basin to match your fountain feature. We find we lose the most water on windy days. An auto-fill valve can also be installed on your water feature. We are the experts on all of these issues and we take all of this into consideration when you buy from us.

Our waterfall units have many uses. Here is our Iowa Boulder Fountain being used on a swimming pool. We can help you choose the best option for your pool. We even have DIY waterfalls for any pool. We can answer any questions you may have.
Installation is easy with our kits. We can also custom design your project. We can help no matter your location. 

We offer all types of fountains and water features. Here we are installing a large formal tiered fountain. This is a commercial location so the installation is a little different than what most homeowners would need. This will have commercial fountain lighting. We know fountains and are always here to help you make the right choice. We think of things that you would never know to ask. That is something we take pride in and is very valuable to help prevent costly mistakes. That's why we ship our water features coast to coast. Let us help in your next commercial project.

We love to get pictures and fan mail. This week we received this from a happy customer from
San Diego CA.
Kenny,
The boulder we received from you is fantastic!  We received many
great compliments.  It has been running for three months without any issues.  I have it on a timer that is programmed for 15 hrs, every day.  No maintenance, just fill the basin with water.  Just as advertised!  My kids love to play with the water too.  
Installation was easy.  You resolved our shipping issue 
professionally and quickly.  I greatly appreciate your customer service. 
Attached are the photos from our yard. 
Thank you again. Quan San Diego, CA

We get this question all the time from all across the country. This week alone we were asked this from California, Idaho and New Mexico. The answer is yes. We have shipped our outdoor garden fountains & waterfeatures to almost all the states at least the lower 48. We have shipped to Canada as well. The furthest we have ever had an inquiry is South America. So give us a call!

This week we had an inquiry from a landscape designer in California about putting three urns together to create a water feature. We have done this many times. The first challenge is to find three urns in different sizes that match. We know all of the importers and if anyone can find it we can. The second thing is the size of the footprint you have to work with. Some sets of three will work on our 4'x4' square disappearing fountain basin. Our disappearing fountain  basins are the only ones I have seen that will allow you to do this. The size of the urns and if they are smooth and with no handles will determine if they will fit on a single 4'x4' disappearing fountain basin. If you need to go bigger its not a problem we have installed larger fountain systems lots of times and will be glad to tell you how. Its easy!

We have built all types of fountain and custom water features. I doubt you can bring us anything we have not seen before, but give it a try we are here to help.

We had an inquiry today from a customer in Idaho. She wanted to know if our urns can be made into self contained fountains. Most of our fountains are shown set up on disappearing fountain systems. Almost all of our urns can be made into self contained fountains. We make them to work both ways. Self contained urns are made two different ways. The most popular way we make them is the pump & light are both inside of the urn. The water plumes out from the top of the urn from a copper pipe and falls back into the urn, it does not flow outside of the urn. This makes for one of our loudest fountains. If you want more sound keep the water level low, if you want it quiet fill the urn up. You can see an example of this style urn fountain on our ceramic fountain page on this web-site. The video of the Colorado urn shows it.

The second way to create a self contained urn fountain is to set the urn inside of a water bowl of some kind. It can be a planter or any container that holds at least 4'' of water. You can see these on our patio and deck fountain page. We also do custom designs of all kinds. Over the last nearly 20 years we have made just about anything you could come up with. Give us a call.