Contact Us Or To Place Your Order
My name is Kenny, I’m the guy you see in all the fountain videos. Have a question?
or if you want to place an order please give us a call 540 948-2239. We do not take orders on the internet. We think its best to speak to you first about your order. We know its the old fashioned way, but it’s the best way. We want you to be happy with your purchase and to us the only way to do that is to speak to you. If you are visiting our retail location the closest airport is in Charlottesville VA (15 minutes), the closest major airport is 1.5 hours away at Washington/Dulles. Make sure to check our store hours on our store web-site (link below) http://www.southerngraceva.com/index.html
or if you want to place an order please give us a call 540 948-2239. We do not take orders on the internet. We think its best to speak to you first about your order. We know its the old fashioned way, but it’s the best way. We want you to be happy with your purchase and to us the only way to do that is to speak to you. If you are visiting our retail location the closest airport is in Charlottesville VA (15 minutes), the closest major airport is 1.5 hours away at Washington/Dulles. Make sure to check our store hours on our store web-site (link below) http://www.southerngraceva.com/index.html
Visit our main web-site to see all of our fountains & fire pits
http://www.boulderfountain.com/index.html
e-mail boulderfountain.com or give us a call, 540 948-2239 we will be glad to answer any questions or get a freight quote for you
visit us at http://stonegardenpottery.com/index.html for cast stone water features
Video Below Calvary Chapel Hanford, California
what our online customers say
Hi Kenny
I installed my boulder fountain and it looks great. I am extremely impressed with the quality of materials and the look of the fountain. It is definitely the most realistic artificial boulder I have ever seen. Your customer service was excellent too. I would definitely recommend you to anyone who was in the market for one of these.
Jimmy Malone Cleveland OH
Hi Kenny
I installed my boulder fountain and it looks great. I am extremely impressed with the quality of materials and the look of the fountain. It is definitely the most realistic artificial boulder I have ever seen. Your customer service was excellent too. I would definitely recommend you to anyone who was in the market for one of these.
Jimmy Malone Cleveland OH
We love to get pictures and fan mail. This week we received this from a happy customer from
San Diego CA. Kenny, The boulder we received from you is fantastic! We received many great compliments. It has been running for three months without any issues. I have it on a timer that is programmed for 15 hrs, every day. No maintenance, just fill the basin with water. Just as advertised! My kids love to play with the water too. Installation was easy. You resolved our shipping issue professionally and quickly. I greatly appreciate your customer service. Attached are the photos from our yard. Thank you again. Quan San Diego, CA |
Kenny just wanted to say thanks for all your help my son and I finished installing the fountain yesterday. It took better part of the day but without your help and instruction it would not have happened. The toughest part was making the hole bigger in the bottom and making the hole in the side of the pot. Once that was done all the parts you supplied were perfect and fit perfect. Leaving the copper pipe longer as you suggested and me training was an excellent idea and was easy to cut to the perfect size. Just wanted to say thanks and show you the end result. First fountain we ever had will never be without one again. Thank You
PS the cords will go through a conduit under the rock and under brick pavers. We were so excited to see it work and wanted to make sure everything was correct prior to pulling the cords Steve |
We love our new fountain!! Easy installation and fantastic customer service. We had a neighborhood gathering last night and received so many compliments. We may even have a few customers to send your way!
Thanks so much for everything, Kenny! Barb and Cliff |
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The fine print.
Customer error, dissatisfaction, no longer wanting a product or any other reason for wanting to return a product other than documented error will not be accepted. Items in the customer’s possession for longer than 14 days will not be accepted for return. There are no returns on special order/made to order items.
All returns and cancellations are entirely at the discretion of Southern Grace LLC.
Southern Grace LLC accepts no liability for products damaged by misuse, improper installation, or modification.
All cancellations and returns must be authorized by Southern Grace LLC, and an Return Authorization Number (RA#) must be issued and used when returning products or they will be denied. Please e-mail us to receive a (RA#)
Once an item is shipped it can no longer be canceled.
All returns will be subject to a 25% restocking fee.
We will not accept returns on any opened, used or modified merchandise.
Returns and cancellations are solely determined by Southern Grace LLC.
All returns will receive a refund once the returned item is received by Southern Grace LLC and inspected.
There are no refunds or credits on shipping or handling charges. In the case of a return, the return shipping is at the expense of the customer.
products are covered by the manufacturer’s warranty only; settlement of all claims is subject to manufacturer’s waiting period to allow inspection of warranted goods.
DELIVERY/FREIGHT:
Delivery is via tractor-trailer unless otherwise specified.
Please note that the merchandise is palletized. We offer different freight service options.
-Business delivery will usually be the least costly. The business must receive regular tractor trailer deliveries and have a loading dock or fork truck. Some businesses will not qualify and is totally up to the delivering company.
-Trucking terminal pick up. If you choose terminal pick up you will pick up from delivery companies closest terminal to your address. It is up to you to arrange pick up.
-Home delivery, If you choose home delivery remember a tractor trailer will need to have access. If you requested lift gate service the freight company will drop the pallet curbside. They will not drive up a private drive. It is up to the freight company where they can deliver.
Southern Grace LLC will not be held responsible for any issues that arise as a result of customer unloading of product or any delivery issues. Southern Grace LLC will not be held responsible for any delivery delays once the product leaves our facility.
The customer is responsible for any and all additional fees associated with special delivery requests/services or any additional fees added by the freight company.
All product is carefully inspected and packed prior to being shipped. Any & all claims must be noted at the time of delivery on the Delivery Receipt and the customer must notify Southern Grace LLC within 48 hours of delivery for any claim to be honored.
GLAZED AND TERRA COTTA
Our glazed and terra cotta pottery is high fired between 990 (terra cotta) and 1000 (glazed) degrees centigrade to ensure frost resistance and durability. They are also subjected to rigorous testing in freeze-thaw conditions to ensure quality. Due to the processes used in the manufacturing of our hand-made and hand-glazed containers, all variations with respect to firing, color, size and crackling are not deemed to be defects but are natural occurrences in the manufacturing process. The glazes on our containers consist of natural, not chemical, components and therefore the final color of the product will vary. This process creates the unique beauty of each piece.
Terra cotta and earthenware are always slightly porous. Although this allows plant roots to breathe, it also constitutes a risk in winter. When the temperature drops below freezing, any water present in the pot walls will freeze and expand. This will cause the pot wall to spall and can ultimately destroy the pot. Whether this actually happens or not, depends upon the quantity of water that can be absorbed by the fired clay. This, in turn, depends upon the quality of the clay and the way it has been processed.
Machine-made terra cotta planters can absorb a lot of water and are the most vulnerable to winter damage. Hand-made containers absorb far less water because the clay is processed differently. They are frost-resistant if handled correctly. However, because any water held in a pot from rain or melting snow will freeze and expand, any pot made of a non-elastic material is at risk if left outside unprotected in winter. Accordingly, while the high firing temperature and quality of our glazed and terra cotta containers results in a durable and frost-resistant product, we still recommend that they be stored in a frost-free covered area in winter. If left outside, water may accumulate in the container and freeze, causing the planter to crack and break.
SOUTHERN GRACE LLC WILL NOT BE RESPONSIBLE FOR ANY DAMAGES DUE TO WEATHER CONDITIONS
